Privacy Policy | Propera Living Ltd

1. Introduction

Propera Living Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and property address when you contact us or use our services.
Communication Data: Records of correspondence when you contact us via our website, email, or phone.
Technical Data: IP address, browser type, device information, and cookies when you visit our website.

3. How We Use Your Information

We use your information for the following purposes:

To respond to your enquiries and provide our property management services
To communicate with you about your property or our services
To comply with legal obligations
To improve our website and services
To send you relevant information about our services (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Consent: Where you have given us consent to process your data
Legal Obligation: Processing necessary to comply with our legal obligations

5. Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our business
Professional advisers such as lawyers and accountants
Regulatory bodies and law enforcement where required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain data for 6 years after the end of any business relationship.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at geneve@properaliving.co.uk.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Propera Living Ltd
Email: geneve@properaliving.co.uk
Location: Derby, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.