Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Propera Living Ltd website and our property management services. By accessing our website or engaging our services, you agree to be bound by these terms.

Propera Living Ltd is a property management company registered in England and Wales, specialising in HMOs and serviced accommodation.

2. Definitions

• "Company", "we", "our", "us" refers to Propera Living Ltd
• "Client", "you", "your" refers to property owners engaging our services
• "Services" refers to property management services provided by us
• "Property" refers to the residential property subject to our management agreement

3. Website Use

The content on this website is provided for general information purposes only. While we endeavour to keep the information accurate and up-to-date, we make no representations or warranties of any kind about the completeness, accuracy, or reliability of the information.

You may not use this website in any way that causes, or may cause, damage to the website or impairment of the availability of the website.

4. Our Services

Propera Living Ltd provides professional property management services including:

• Guaranteed rent schemes
• Full property management
• Tenant sourcing and management
• Property maintenance coordination
• Compliance management

Specific terms of service will be detailed in individual management agreements between the Company and the Client.

5. Management Agreements

All property management services are subject to a formal written agreement between Propera Living Ltd and the property owner. These agreements typically include:

• Term of agreement (typically 3-5 years)
• Guaranteed rent amount and payment schedule
• Responsibilities of both parties
• Property condition requirements
• Termination provisions

6. Property Owner Responsibilities

Property owners engaging our services must:

• Have legal authority to let the property
• Ensure the property meets all relevant safety and legal requirements
• Maintain appropriate buildings insurance
• Notify us of any mortgage or lease restrictions
• Provide accurate information about the property

7. Our Responsibilities

Propera Living Ltd commits to:

• Managing your property to professional standards
• Paying guaranteed rent as agreed in the management contract
• Maintaining compliance with all relevant regulations
• Providing regular communication and updates
• Handling tenant matters professionally and efficiently

8. Limitation of Liability

To the fullest extent permitted by law, Propera Living Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any other liability that cannot be excluded or limited by English law.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Propera Living Ltd or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Dispute Resolution

We are a member of the Property Redress Scheme, an approved redress scheme for property agents. If you have a complaint that we cannot resolve directly, you may be able to refer your complaint to the Property Redress Scheme.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website or services constitutes acceptance of the modified terms.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Propera Living Ltd
Email: geneve@properaliving.co.uk
Location: Derby, UK